Frequently Asked Questions
LePinBang Customer Support FAQs for Home Appliances
1. Where can I place an order?
Currently, all orders are placed through our official TikTok Shop. Our website is for brand showcase and product information only.
2. Why can’t I checkout on this website?
Our website is designed to introduce our products and brand. To provide a smoother and more secure shopping experience, all purchases are handled via TikTok Shop.
3. How do I access your TikTok Shop?
You can visit our official TikTok account here: https://www.tiktok.com/@lpb..malaysia?_r=1&_t=ZS-95ZkJk9zeqq
Simply click on the “Shop” section in our profile to enter our TikTok Shop and place your order.
4. What payment methods are available?
All payments are securely processed through TikTok Shop.
You can choose from:
- Cash on Delivery (COD)
- Online Banking
- DuitNow QR
- Credit / Debit Card
- Apple Pay
- E-wallets (Touch ‘n Go, GrabPay, Boost)
All transactions are encrypted and protected by TikTok Shop.
5. Is it safe to make payment through TikTok Shop?
Yes, all payments are securely handled by TikTok Shop. Your personal and payment information is fully protected.
6. How long does delivery take?
Delivery usually takes 2–5 working days within Malaysia, depending on your location and courier service.
7. Which courier service will be used?
Shipping is arranged by TikTok Shop. Couriers may include J&T Express, SPX Express, or other logistics partners.
8. Do your products come with a warranty?
Yes, selected products come with a 3 to 6 months warranty, depending on the item. Please keep your order proof for warranty claims.
9. What should I do if my product has an issue?
If you receive a defective or faulty item, please contact us via TikTok Shop or WhatsApp with:
- Your order ID
- Photos or videos of the issue
Our team will assist you as soon as possible.
10. How can I contact LePinBang?
You can reach us through:
- TikTok Shop chat
- Website contact form
We will respond as soon as possible during working hours.