At Family Harbor, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging.
- You must provide the receipt or proof of purchase.
Please contact our support team first before sending any product back to ensure it meets our return conditions.
2. Non-Returnable Items
We do not accept returns for:
- Items damaged due to misuse or mishandling
- Items without original packaging or accessories
- Clearance or final sale items
3. Refunds
Once we receive your item, we will inspect it and notify you of the status.
- If your return is approved, we will initiate a refund to your original payment method.
- You will receive the credit within a certain number of days, depending on your payment provider’s policies.
4. Exchanges
We only replace items if they are defective or damaged upon arrival.
If you need to exchange it for the same item, contact us at:
Email: support@familyharbor.my
WhatsApp: +60 123456789
5. Shipping Costs
- Return shipping costs are the responsibility of the buyer unless the return is due to our error (e.g., wrong item sent or defective product).
- We recommend using a trackable shipping service or purchasing shipping insurance.
6. Need Help?
For questions related to refunds and returns, please contact us at:
familyharbor.online@gmail.com